Account Manager - Philippines / Mexico

We are looking for a qualified Account Wolverine to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales. As a Sales account wolverine, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will focus on existing customer base and responsible for Customer Success. Anything that Sales will generate will be passed on to Account Manager for further nurturing, any selling involves will only be for upselling. (i.e. white labeling, plan subscription from free to paid).

Pre-Requisites

  • Proven work experience as a Sales account manager or Sales account executive
  • 3+ years working experience in managing a portfolio of accounts
  • Hands on experience in sales and an ability to deliver excellent customer experience
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe
  • Completes proactive customer “good will” calls
  • Understanding of sales performance metrics
  • Business acumen with a problem-solving attitude
  • BS degree in Business Administration, Marketing or relevant field

Responsibilities

  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as the point of contact and handle customers’ individual needs
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth

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